1.Get help
The best way to reach us is the Support page. Use it for help with your account, a purchase, a bug, reporting a player, or appealing a decision. If you are signed in, your ticket is connected to your Minecraft account automatically, which helps us find what we need.
You can also email us at [Support email address — to be provided].
2.Purchases and refunds
Include your order ID, which you can find on your account page, and the Minecraft username the order was for. See the Refund Policy for how refunds work.
3.Privacy requests
To ask for a copy of your information, or to correct or delete it, see Privacy Rights Information.
4.Copyright notices
Follow the Copyright Takedown (DMCA) Procedure so your notice includes everything we need.
5.Security issues
If you have found a security problem, report it through Support or by email. Please follow “Reporting a security issue” in the Acceptable Use Policy.
6.Community
For general chat, announcements, and events, join our Discord server (opens in a new tab). Please do not post order details or personal information in public channels.
7.Legal notices
Formal legal notices can be sent to:
- Operator
- [Business legal name — to be provided] (trading as “UniversalMC”)
- Postal address
- [Business postal address — to be provided]
- [Support email address — to be provided]
8.A note on safety
Our staff will never ask for your Microsoft or Minecraft password, or for a link code. If someone claiming to be staff asks for these, do not share them, and report it through Support.